The warranty covers:
The warranty of TotsBots covers the following defects for a period of 12 months from the date of purchase (proof of purchase must be provided):
- fabric defects, such as lack of waterproofing or weaving defects.
- manufacturing defects, such as faulty stitching.
Defects in:
- snaps: if they are missing, broken, or non-functional
- elastic: provided the issue is not due to failure to follow the washing instructions
- hook-and-loop fasteners (Velcro): for example, if they do not close properly or are poorly cut from the fabric.
The warranty does not cover:
The warranty does not cover damage caused by excessive washing.
Examples include: the use of strong stain removers, washing at 95°C, frequent tumble drying at high temperatures, using vinegar or baking soda during washing, or leaving the Velcro fasteners open during washing.
Excessive washing can shorten the lifespan and affect the performance of the nappy by:
- elastic breakage
- fabric degradation
- deterioration of the waterproof membrane.
Please note: the warranty becomes void in cases of excessive washing.
The following issues are not considered defects and are therefore not covered under the TotsBots warranty:
- stains
- leaks, if not due to a production error
- poor fit
- odours
Do you have any questions about your TotsBots nappy? Please check out our FAQs or contact us.